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EU:s datalag och Erinion

Data skapas hela tiden och överallt. Vår laddningsutrustning genererar och skickar också data. Erinion använder denna allmänna data för ett flertal databaserade produkter och tjänster som stödjer din laddningshantering. Från och med den 12 september 2025 behöver vi ditt uttryckliga samtycke för att kunna fortsätta använda data och erbjuda dessa databaserade tjänster. Detta regleras av EU:s datalag (EU-förordning 2023/2854).

Enligt EU:s datalag är vi, som återförsäljare av uppkopplade produkter, skyldiga att skapa en rättslig grund för användning av data (EU:s datalicensavtal) med dig som användare av dessa produkter och tjänster.

Vi på Erinion vill ha tillgång till och behandla dina data för att kunna tillhandahålla de databaserade tjänster som du har beställt från oss, i vår produktutveckling, i samarbete med leverantörer och andra affärspartner samt för andra interna ändamål. Kunder baserade i EU kan läsa och underteckna Erinions EU-datalicensavtal avseende deras uppkopplade produkter här.

Detta EU-datolicensavtal påverkar inte hanteringen av dina personuppgifter. Alla uppgifter vi har om dig som definieras som personuppgifter behandlas i enlighet med tillämpliga sekretesslagar och förordningar (såsom GDPR inom EU). Du kan läsa mer om allt detta i vår sekretesspolicy.   

Observera att Erinion som återförsäljare av uppkopplade produkter har obligatoriska skyldigheter att samla in och behandla vissa uppgifter från uppkopplade produkter enligt andra EU-lagar. Dessa skyldigheter omfattar, men är inte begränsade till, områdena cybersäkerhet, produktsäkerhet, reparations- och underhållsinformation/RMI. Sådana skyldigheter gäller oavsett EU:s datalag, och Erinion kommer därför alltid att följa dessa oavsett EU:s datalag.

Hur du begär tillgång till dina uppgifter

Kunder inom EU kan begära tillgång till sina anslutna produktuppgifter, som tillhandahålls av Erinion via en Excel-fil. För att göra detta, vänligen kontakta Erinios operativa support via support@erinioncharge.com  

Erinions laddningsutrustning

Alla typer av Erinions laddningsutrustning registrerar samma typ av uppgiftsuppsättningar. Mer information om de specifika uppgiftstyperna finns i följande tabell:

Data type   Explanation  
Meter values  Measurements collected and reported by the charger’s built-in sensors. These values provide detailed information about current, voltage and energy flowing through the charger during a charging session. 
Charge transaction data  Data generated during a charging transaction, including timestamps, energy, power, charge point, session status, and error messages. It also contains identifiers for the charger, vehicle and authorization method. 
Vehicle data  Information collected by the charger from the electric vehicle via the vehicle’s internal systems and sensors. This provides an overview of the vehicle’s battery status and behavior during a planned trip. Typical data includes state of charge (SOC), temperature, energy consumption, location, planned route, mileage and time. 
Statistics  Charging statistics collected from individual sessions. These signals include the number of charging sessions, total energy delivered to vehicles, average session duration and recurring error codes. 

 

Volumes of data: Erinion’s charging equipment offer various versions and customization options. The general estimated volume of the data generated in our connected products is highly dependent on the individual vehicle parameters (including but not limited to version, equipment, type of use, modifications, digital service bookings). Generally, volumes exposed are in the size of megabytes per message. 

Continuous and real-time data generation: All connected products offered by Erinion can generate data continuously and in real time. With the service offering, data can be expected every minute while the chargers are online and transmitting data without issues. Possible issues include, but are not limited to, low network availability, telecom disturbances, incorrect configurations in the vehicle or connectivity issues within the OEM’s infrastructure. 

Data storage location(s) and retention period(s): All connected products offered by Erinion store data locally for an indefinite term. For service provision purposes, some data will be sent to Erinion’s cloud backends and stored there for an indefinite term as well.  

Erinion’s CMS

Details on the connected product

When Erinion provides you with CMS to the Erinion charging equipment, Erinion obtains or may obtain product data from the connected product as described in the section above. In addition, the following information is provided:

How Erinion discloses product data obtained Erinion entities and service providers according to the list of entities
Are trade secrets contained in the data accessible from the connected product?  No

 

Information regarding the related service provided by Erinion

When Erinion provides you with CMS to the Erinion charging equipment, related service data will be generated when you use the related service.

Data holder for related service data List of data holders
Information on other data processing entities List of entities
Information on how to request sharing of related service data with a third party  Apply for related service data by support@erinioncharge.com 
Nature of related service data Vehicle telemetry, charging sessions, notifications, logs and aggregated metrics
Estimated volume of related service data While exact metrics vary, typical volume includes:

Vehicle telemetry: ~1–5 MB per vehicle per day (depending on frequency and scope of telemetry)

Charging sessions: ~100–500 KB per session

Notifications and logs: ~10–50 MB/day depending on fleet size and issues

Aggregated metrics: ~10–100 MB/day per fleet
Storage place of related service data  Cloud, see also the list of entities
Intended duration of retention of related service data Standard retention:

  • Customer data (production): Up to 60 days post contract termination
  • Support & diagnostic data: Indefinite
  • Security logs (AWS/Datadog): 1 year
  • Vulnerability scan data: 6 months
  • QA & test data: Indefinite

PII: 

  • Deleted or de-identified as soon as no longer required, or at contract termination
How Erinion intends to disclose related service data List of entities
Are trade secrets contained in the data generated during the provision of the related service?  No
Intended duration of provision of related service Aligned with duration of contract for operational services

How Erinion uses non-personal data 

In any case Erinion receives data from your connected product, Erinion will only use the data for the following purposes: 

  • Providing the Customer with quotations, updates and requested information as well as (unless a more specific consent is required under national law in the Customer’s country) informing about updates, products, services and other offerings that Erinion believes may be of interest. 
  • Research activities, continuous development of new and existing Erinion products, their functionalities and services. 
  • Monitoring, maintaining and improving the functioning, safety and security of Erinion products and services, including diagnosis, prevention and minimization of defects and damages as well as carrying out relevant ”over the air” updates. 
  • Developing, training, and monitoring artificial intelligence (AI) algorithms.  
  • Providing services to, or fulfilling other contractual undertakings with the Customer. 
  • Carrying out plausibility checks and calculating performance indicators, such as (but not limited to) for assessing residual values, wear and tear, the carbon print of Erinion products, and optimization of sales and servicing networks as well as charge-point infrastructures. 
  • Managing, fulfilling and following up on warranty, guarantee, product safety and product liability related as well as contractual obligations, including for assessing any claims related to Erinion products and services as well as carrying out technical, corrective and recall campaigns. 
  • Aggregating licensed data with other data or creating derived data or insights from licensed data for legitimate purposes, including (but not limited to) with the aim of selling or otherwise making available such aggregated or derived data or insights to any third party, provided that identification or derivation by a third party of licensed data is not possible. 
  • Managing legal matters and investigating alleged misconduct, such as (but not limited to) with and by customers, employees, business partners, visitors and members of the public. 
  • Complying with legal obligations towards, and legitimate requests by law enforcement and other state or governmental authorities and institutions.