The EU Data Act and Erinion
Data is created all the time and everywhere. Our charging equipment also generates and sends data. Erinion uses this general data for numerous data-based products and services that support your charging management experience. From 12 September 2025 on, to continue benefiting from these data-based offerings, we require your explicit consent to use data. This is regulated by the EU Data Act (EU Regulation 2023/2854).
According to the EU Data Act, as a reseller of connected products, we are obliged to create a legal basis for use of data (EU Data License Agreement) with you as a user of these products and services.
We at Erinion want to access and process your data to be able to provide data-based services that you have ordered from us, in our product development operations, in collaborations with suppliers and other business partners and for other internal purposes. Customers based in the EU can study and sign Erinion’s EU Data License Agreement regarding their connected products here.
This EU Data License Agreement does not affect handling of your personal data. Any data we hold from you that is defined as personal data, is treated in compliance with applicable privacy laws and regulations (such as the GDPR within the EU). You can read more about all of this in our privacy statement.
Note that Erinion as reseller of connected products has mandatory obligations to collect and process certain data from connected products according to other EU laws. These obligations include, but are not limited to, the areas of cybersecurity, product safety, repair and maintenance information/RMI. Such obligations apply notwithstanding the EU Data Act, and Erinion will consequently always comply with these regardless of the EU Data Act.
How to request access to your data
EU based customers are able to request access to their connected product data, which is provided by Erinion via an Excel file. To do this, please keep in touch with Erinion’s operational support via support@erinioncharge.com
Erinion’s charging equipment
All kinds of Erinion charging equipment register the same kind of data sets. Further information on the specific data types is provided in the following table:
| Data type | Explanation |
| Meter values | Measurements collected and reported by the charger’s built-in sensors. These values provide detailed information about current, voltage and energy flowing through the charger during a charging session. |
| Charge transaction data | Data generated during a charging transaction, including timestamps, energy, power, charge point, session status, and error messages. It also contains identifiers for the charger, vehicle and authorization method. |
| Vehicle data | Information collected by the charger from the electric vehicle via the vehicle’s internal systems and sensors. This provides an overview of the vehicle’s battery status and behavior during a planned trip. Typical data includes state of charge (SOC), temperature, energy consumption, location, planned route, mileage and time. |
| Statistics | Charging statistics collected from individual sessions. These signals include the number of charging sessions, total energy delivered to vehicles, average session duration and recurring error codes. |
Volumes of data: Erinion’s charging equipment offer various versions and customization options. The general estimated volume of the data generated in our connected products is highly dependent on the individual vehicle parameters (including but not limited to version, equipment, type of use, modifications, digital service bookings). Generally, volumes exposed are in the size of megabytes per message.
Continuous and real-time data generation: All connected products offered by Erinion can generate data continuously and in real time. With the service offering, data can be expected every minute while the chargers are online and transmitting data without issues. Possible issues include, but are not limited to, low network availability, telecom disturbances, incorrect configurations in the vehicle or connectivity issues within the OEM’s infrastructure.
Data storage location(s) and retention period(s): All connected products offered by Erinion store data locally for an indefinite term. For service provision purposes, some data will be sent to Erinion’s cloud backends and stored there for an indefinite term as well.
Erinion’s CMS
Details on the connected product
When Erinion provides you with CMS to the Erinion charging equipment, Erinion obtains or may obtain product data from the connected product as described in the section above. In addition, the following information is provided:
| How Erinion discloses product data obtained | Erinion entities and service providers according to the list of entities |
| Are trade secrets contained in the data accessible from the connected product? | No |
Information regarding the related service provided by Erinion
When Erinion provides you with CMS to the Erinion charging equipment, related service data will be generated when you use the related service.
| Data holder for related service data | List of data holders |
| Information on other data processing entities | List of entities |
| Information on how to request sharing of related service data with a third party | Apply for related service data by support@erinioncharge.com |
| Nature of related service data | Vehicle telemetry, charging sessions, notifications, logs and aggregated metrics |
| Estimated volume of related service data | While exact metrics vary, typical volume includes:
Vehicle telemetry: ~1–5 MB per vehicle per day (depending on frequency and scope of telemetry) Charging sessions: ~100–500 KB per session Notifications and logs: ~10–50 MB/day depending on fleet size and issues Aggregated metrics: ~10–100 MB/day per fleet |
| Storage place of related service data | Cloud, see also the list of entities |
| Intended duration of retention of related service data | Standard retention:
PII:
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| How Erinion intends to disclose related service data | List of entities |
| Are trade secrets contained in the data generated during the provision of the related service? | No |
| Intended duration of provision of related service | Aligned with duration of contract for operational services |
How Erinion uses non-personal data
In any case Erinion receives data from your connected product, Erinion will only use the data for the following purposes:
- Providing the Customer with quotations, updates and requested information as well as (unless a more specific consent is required under national law in the Customer’s country) informing about updates, products, services and other offerings that Erinion believes may be of interest.
- Research activities, continuous development of new and existing Erinion products, their functionalities and services.
- Monitoring, maintaining and improving the functioning, safety and security of Erinion products and services, including diagnosis, prevention and minimization of defects and damages as well as carrying out relevant „over the air“ updates.
- Developing, training, and monitoring artificial intelligence (AI) algorithms.
- Providing services to, or fulfilling other contractual undertakings with the Customer.
- Carrying out plausibility checks and calculating performance indicators, such as (but not limited to) for assessing residual values, wear and tear, the carbon print of Erinion products, and optimization of sales and servicing networks as well as charge-point infrastructures.
- Managing, fulfilling and following up on warranty, guarantee, product safety and product liability related as well as contractual obligations, including for assessing any claims related to Erinion products and services as well as carrying out technical, corrective and recall campaigns.
- Aggregating licensed data with other data or creating derived data or insights from licensed data for legitimate purposes, including (but not limited to) with the aim of selling or otherwise making available such aggregated or derived data or insights to any third party, provided that identification or derivation by a third party of licensed data is not possible.
- Managing legal matters and investigating alleged misconduct, such as (but not limited to) with and by customers, employees, business partners, visitors and members of the public.
- Complying with legal obligations towards, and legitimate requests by law enforcement and other state or governmental authorities and institutions.
- Fulfilling any other purpose initiated by Erinion in the future, provided that it has been communicated to the Customer through publishing at https://erinioncharge.com/privacy-policy