Privacy statement

We process your personal data when it is needed to:

Deliver our products and services,
Support and assist you when you use our products and services,
Fulfil and follow up contractual obligations, ours as well as yours,
Provide information about our products and services as well as upcoming events,
Improve quality and develop existing, as well as new, products and services as well as our organization.

We strive to always handle and protect your personal data with respect and integrity. Sometimes we utilize trusted business partners to help us deliver our products and services. In those cases when we need to share your personal data with our business partners, we ensure that they treat your personal data with the same respect and integrity as we do.

What personal data does Erinion process from you as a customer?

When you represent your company, we need to process your personal data for the purposes listed below. If you are a sole trader, all data that we process about your company becomes personal data.

Why do we process your personal data?	What categories of personal data do we process?	Legal ground
To create a database of prospect customers, e.g., by using data from third parties	Organizational data (such as company name, country, company address and phone number) Contact information (such as name, email, phone number, address)	Legitimate interest
To provide a quotation	Organizational data (such as company name, country, company address and phone number) Contact information (such as name, email, phone number, address) If you are a sole trader, we process financial data such as credit ratings Contact preferences Purchases and transactions Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Driving behaviour, such as driving patterns, geo-location and operating hours Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes Performance data from the charging equipment, for example error codes and activity logs	Legitimate interest
To deliver upon a contract	Organizational data (such as company name, country, company address and phone number) Contact information (such as name, email, phone number, address) If you are a sole trader, we also process financial data such as credit ratings, bank accounts and payments as well as contractual related data such as contract number, order number, invoices Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Driving behaviour, such as driving patterns, geo-location and operating hours Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes Performance data from the charging equipment, for example error codes and activity logs	Contractual obligation
To provide services and support, and to follow up on contractual obligations	Contact information (such as name, email, phone number, address) Organizational data (such as company name, country, company address and phone number) Contact preferences Purchases and transactions Driving behaviour, such as driving patterns, geo-location and operating hours Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes Performance data from the charging equipment, for example error codes and activity logs Data related to assistance cases	Contractual obligation
To inform you about updates, products and services that we believe may be of interest	Contact information (such as name, email, phone number, address) Contact preferences Profession Market Location Purchases and transactions Driving behaviour, such as driving patterns, geo-location, operating hours and preference settings Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes Performance data from the charging equipment, for example error codes and activity logs Data related to assistance cases	Regulated by marketing laws per country
To follow up our performance and how satisfied you are with our products and services, including your participation in surveys	Contact information (such as name, email, phone number, address) Contact preferences Purchases and transactions Driving behaviour, such as driving patterns, geo-location and operating hours Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage engine data and error codes IP address, operating system, device type, app name and version, browser name and version and your responses to survey questions Performance data from the charging equipment, for example error codes and activity logs Data related to assistance cases	Legitimate interest
To make corrective actions	Contact information (such as name, email, phone number, address) Delivery address Purchases and transactions Driving behaviour, such as driving patterns, geo-location, operating hours and preference settings Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes System logs from our IT-systems Performance data from the charging equipment, for example error codes and activity logs Data related to assistance cases	Legitimate interest or contractual obligation
To analyse, improve quality and develop products, services and our organization	Contact information (such as name, email, phone number, address) Delivery address Purchases and transactions Financial data such as credit ratings, bank accounts and payments as well as contractual related data such as contract number, order number, invoices Driving behaviour, such as driving patterns, geo-location, operating hours and preference settings Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Performance data from the vehicle, trailer, superstructure, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes System logs from our IT-systems Performance data from the charging equipment, for example error codes and activity logs Responses to survey questions	Legitimate interest
To comply with legal obligations and legitimate requests from law enforcement and other authorities	Contact information (such as name, email, phone number, address) Delivery address Purchases and transactions Financial data such as credit ratings, bank accounts and payments as well as contractual related data such as contract number, order number, invoices Driving behaviour, such as driving patterns, geo-location, operating hours and preference settings Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Performance data from the vehicle, trailer, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage, engine data and error codes Performance data from the charging equipment, for example error codes and activity logs System logs from our IT-systems	Legal obligation or legitimate interest
To provide you with requested information and relevant updates	Contact information (such as name, email, phone number, address) Identification data, for example the identification number of the vehicle, trailer, superstructure or engine, IP number, MAC address, IT-system and user ID Geo-location Performance data from the vehicle, trailer, engine and other products, for example information from vehicle components, fuel consumption, brake usage, gear shifting, battery usage engine data and error codes Performance data from the charging equipment, for example error codes and activity logs System logs from our IT-systems	Legitimate interest/Regulated by marketing laws per country

What are my rights?

Right to be informed

You have the right to be informed about the personal data we process about you. In addition, you have the right to be informed about the specifics about the processing, including why your personal data will be processed, how long your personal data will be retained, recipients or categories of recipients of the personal data, the legitimate interest pursued by us (if applicable) and any “third country” (country outside the EU / EEA) transfers taking place.

We provide this information in this Privacy Statement, but as mentioned above, more specific information about how your personal data is processed can in certain cases be found in more detailed privacy notices, including contract appendices, and service descriptions. You will in these cases find the information when accessing the application/system/service. If you have any questions or concerns you are always welcome to contact us.

Right of access

You have the right to obtain confirmation from us as to whether we process your personal data. When this is the case, you have the right to receive a copy showing the personal data we process regarding you and in addition the certain information, including the purposes of the processing, the recipient of categories, the envisaged retention time and the existence of automated decision making (including profiling). Once we have confirmed your identity, the extract will be handed over to you in a secure way.

Right to rectification

You have the right to update your information to ensure that we always have the correct information.

Right to erasure

You may, without undue delay, have your personal data deleted if any of the following conditions apply:

If the personal data is no longer needed for the purposes for which it was collected or otherwise processed.
If you have objected to its use and there are no overriding legitimate grounds for us to process it.
If the processing is based solely on your consent and you withdraw your consent.
If deletion is required to fulfil a legal obligation or if the personal data has been processed unlawfully.

There may be situations where the above shall not apply, stipulated by the GDPR, e.g. if we must process the personal data to comply with EU law or applicable Member State law, or for the establishment, exercise or defence of a legal claim.

Right to object

You are always entitled to object to processing of your personal data for direct marketing. This is an absolute right, which means that if you object or unsubscribe, we will no longer process your personal data for direct marketing.

You also have the right to object to any processing that we base on legitimate interest or task carried out in the public interest, including profiling based on these grounds. The processing will then stop unless we demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or show that our processing is for the establishment, exercise or defence of legal claims.

Right to restriction

You are entitled to request a restriction of processing of your personal data in the following situations:

When you believe your personal data is incorrect and you have therefore requested a correction. You may then request that processing of your personal data be limited while we validate if your personal data is incorrect.
When the personal data processing is unlawful, and you oppose to your personal data being deleted and instead request that the use of these personal data be restricted.
When you need your personal data to be able to determine, enforce or defend legal claims, even if we no longer need your personal data for the purpose of our processing.
Pending the verification whether our legitimate grounds override the rights and freedoms of the individual when you have objected to processing, and the processing is based on the legal grounds legitimate interest or task carried out in the public interest.

Rights regarding automated individual decision-making, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which may produce legal effects or similar which significantly affects you. You have the right to object to such processing taking place.

This does however not apply if the decision is necessary for us to entering into, or perform, a contract with you, or if the decision is authorised by Union or Member State law to which we are subject, or if the decision is based on your explicit consent.

You further have the right to

be informed about the existence of automated decision making, including profiling
receive meaningful information about the logic involved, the significance and envisaged consequences of the processing, and
obtain human intervention, to express your point of view and to contest the decision.

Right to data portability

You are entitled to obtain the personal data you have provided to us in order to process it elsewhere. This right applies in cases where our processing of your personal data is based on the legal ground that you have given your consent to the personal data processing or if you have entered into a contract with us and the processing is carried out by automated means.

Filing a complaint

If you believe your personal data is not being processed in compliance violation of with current regulations, please report it to us as soon as possible. You also have the right to file a complaint with your Data Protection Authority.

How do I contact Erinion if I have questions or a complaint?

You are always welcome to contact us at:

E-mail: per.lundberg@scania.com

Postal Address:

Scania DCS AB
c/o Convendum
Drottninggatan 29
111 51 Stockholm